our privacy policy

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We are fee based real estate investment advisors and a real estate services provider company. This website and its subsidiaries respect your privacy. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you, including how your online activity is collected and how that information is used by us. This statement is readily available on our home page and at the bottom of all our web pages by clicking on the “Privacy Policy” link.

In the development of our privacy policies and standards, we respect and take into account the major principles and frameworks around the world. We comply with the U.S. – E.U. Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries. We have certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.

We also established a set of binding corporate rules (“BCR”), which have been approved by the majority of Data Protection Regulators around the world. The BCRs ensure that personal data is adequately protected while being processed by any global entities.

If you have an unresolved privacy or data use that we have not addressed satisfactorily, please contact us (on our website). 

When used in the privacy policy, "we", "our", and similar terms means Owners Express and wholly owned subsidiaries, and "you", "your", "user", "customer" and similar terms refer to you. Please carefully read our privacy policy, because by using the site you consent to be bound by the terms of this privacy policy, effective the date listed above.

If you have an unresolved privacy or data use that we have not addressed satisfactorily, please contact us (on our website).

1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

1.2 We will ask you to consent to the use of the site in accordance with the terms of this policy when you first visit our website. 

2. Collecting personal information

2.1 We may collect, store and use the following kinds of personal information:

(a) Information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths]);

(b) Information that you provide to us when registering with our website (including [your email address]);

(c) Information that you provide when completing your profile on our website (including [your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details]);

(d) Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including [the timing, frequency and pattern of service use]);

(e) Information that you post to our website for publication on the internet (including [your user name, your profile pictures and the content of your posts]);

(f) Information contained in or relating to any communication that you send to us or send through our website (including [the communication content and met a data associated with the communication]);

(g) Any other personal information that you choose to send to us;

(h) [Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including [your name and email address]).

2.2 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

3. Using personal information

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 We may use your personal information to:

(a) Administer our website and business;

(b) Personalise our website for you;

(c) Enable your use of the social networking services available on our website;

(d) Send you non-marketing commercial communications;

(e) Send you email notifications that you have specifically requested;

(f) Send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);

(g) Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(h) Deal with enquiries and complaints made by or about you relating to our website;

(i) Keep our website secure and prevent fraud;

(j) Verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).

3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

3.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

4. Disclosing personal information

4.1 We may disclose your personal information to [any of our, employees, officers, insurers, professional advisers, agents, suppliers or subcontractors] in so far as reasonably necessary for the purposes set out in this policy.

4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) in so far as reasonably necessary for the purposes set out in this policy.

4.3 We may disclose your personal information: 

(a) To the extent that we are required to do so by law;

(b) In connection with any ongoing or prospective legal proceedings;

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) [to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and]

(e) [to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.]

4.4 Except as provided in this policy, we will not provide your personal information to third parties.

5. Retaining personal information

5.1 This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

5.2 Personal information that we process for any purpose or purposes shall not be kept longer than necessary for that purpose or those purposes.

5.3 Without prejudice to Section 5.2, we will usually delete personal data falling within the categories set out below at the time set out below: 

(a) [User Account] will be deleted after 1 year if necessary.

5.4 Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data: 

(a) to the extent that we are required to do so by law;

(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

6. Security of personal information

6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

6.3 All electronic financial transactions entered into through our website will be protected by encryption technology.

6.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

7. Amendments

7.1 We may update this policy from time to time by publishing a new version on our website.

7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3 We may notify you of changes to this policy [by email or through the private messaging system on our website].

8. Your rights

8.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to: 

(a) the payment of a fee (currently fixed at GBP 10); and

(b) the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].

8.2 We may withhold personal information that you request to the extent permitted by law.

8.3 You may instruct us at any time not to process your personal information for marketing purposes.

8.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

9. Third party websites

9.1 Our website includes hyperlinks to, and details of, third party websites.

9.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

10. Updating information

10.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.